Norden design cares a lot about your privacy. That is why we only process data that we need for (improving) our services and deal with the information that is collected by us about you and the use of our services in a careful manner. We never provide data to third parties for commercial purposes.
About the data processing
Below you will find information about the way your data is being processed, where your data is being saved, which security techniques are being used and to whom we have given access to this data.
Software for online stores
Our online store has been developed using software from MyOnlineStore. The personal data you supply to us in order to use our services will be shared with this particular party. MyOnlineStore has access to your data in order to provide us with (technical) support. They will never use your data for any other purpose.
MyOnlineStore and Hostnet
We purchase webhosting and email services from MyOnline Store and Hostnet. MyOnlineStore and Hostnet process personal data on behalf of us, and do not use your data for private purposes. These parties, however, can collect metadata about the use of the services. This is not personal data. MyOnlineStore and Hostnet have taken adequate technical and organizational measures to prevent loss or illicit use of your personal data. By virtue of this agreement, MyOnlineStore and Hostnet are committed to secrecy.
Email and mailing lists
Office365, KPN, Hostnet and MyOnlineStore
We use the services of Office365, KPN, Hostnet and MyOnlineStore for our regular business email communications. These parties have taken adequate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Office365, KPN, Hostnet and MyOnlineStore do not have access to our inbox and all our email communications will be treated confidentially.
Mollie and PayPal
We use the platforms of Mollie and PayPal for making (a part of) the payments in our online store. Mollie and PayPal process details like your name and address as well as your bank account or credit card number. Mollie and PayPal have taken adequate technical and organizational measures to protect your personal data. Mollie and PayPal reserve the right to use your data in order to further improve the service and to share the (anonymized) data with third parties as part of it. All safeguards mentioned above with respect to the protection of your personal data also apply to parts of the services by Mollie and PayPal operated by third parties. Mollie and PayPal will not save your data for a longer time than the period allowed by law.
We collect reviews through the WebwinkelKeur platform. If you leave a review through WebwinkelKeur, you will be required to provide your name and email address. WebwinkelKeur shares this data with us in order for us to link the review to your order. Your name and place of residence will be published on WebwinkelKeur’s own website. Occasionally, WebwinkelKeur may contact you to give an explanation on your review.
In case you are invited to leave a review, your name and email address will be shared with WebwinkelKeur. They will use this data for the sole purpose of inviting you to leave a review. WebwinkelKeur has taken adequate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to call in third parties to provide services. We have given permission to WebwinkelKeur to do so. All safeguards mentioned above with respect to the protection of your personal data also apply to parts of the services of WebwinkelKeur operated by third parties.
Shipment and logistics
If you place an order with us, it is our duty to have the parcel delivered to you. We use the services of MyParcel (PostNL) to carry out the deliveries. In order to carry out the deliveries, it is necessary that we share your name and home address as well as your email address with MyParcel (PostNL). MyParcel (PostNL) will only use this data in order to execute the agreement. In the event subcontractors are called in by MyParcel (PostNL), your data will also be shared with these parties.
External sales channels
A part of our products is being sold through Etsy’s platform. If you place an order through this platform, Etsy will share your order details and personal data with us. We use this data to execute your order. Your data is being treated confidentially and we have taken adequate technical and organizational measures to protect your data from loss and illicit use.
Purpose of the data processing
General purpose of the processing
We only use your data to provide our services. This means that the purpose of the processing will always have a direct connection with the order you grant us. We do not use your data for (customer-oriented) marketing. If you share data with us and this data is used – other than at your own request – to contact you at a later time, we will ask you explicit permission for this. Your data will not be shared with third parties, other than to comply with accounting responsibilities and other administrative requirements.
These third parties are all bound to secrecy by virtue of the agreement between them and us or by virtue of an oath or a statutory obligation.
Automatically collected data
Data automatically collected by our website will be processed for the purpose of further improving our services. This data (for instance your IP address, web browser and operating system) is not personal data.
Cooperation with fiscal and criminal investigation
When the occasion arises, Norden design may be bound to share your data with reference to fiscal or criminal investigation by the authorities by virtue of a statutory obligation. In such a case, we will be forced to share your data, however, we will resist against it within the boundaries of the law.
Periods of retention
We will retain your data as long as you are a client of ours. This means that we will retain your client profile until you indicate that you no longer wish to make use of our services. When you indicate this to us, we will also interpret this as a right to forget request. Based on applicable administrative requirements, we must retain invoices with your (personal) data. This data will therefore be retained during the entire applicable period.
Employees, however, will no longer have access to your client profile and documents that we prepared as a result of your order.
By virtue of applicable Dutch and European legislation in force, you, as a person concerned, will have certain rights with respect to the personal data that is being processed by us or on behalf of us. What rights you have and how you can appeal to these rights will be explained below.
In principle, and in order to prevent misuse, we will only send copies of your data to the email address which is already known to us. In the event that you would like to receive the data on a different email address or by regular mail, we will ask you to identify yourself. We keep an administration of requests dealt with, in the case of a right to forget request, we will record anonymized data. You will receive all copies of data in a machine-readable data format that we operate within our systems.
If you suspect that your personal data is used in a wrongful manner, you have the right to file a complaint with the Dutch Personal Data Authority [Autoriteit Persoonsgegevens] at all times.
Right of access
You will always have the right to access the data that we process or that we are having processed and that relates or reduces to your person. You can make such a request to our contact person on privacy matters. You will receive a reply to your request within 30 days. If your request is complied with, we will send you a copy of all data and an overview of the processors that have this data, mentioning the category in which we have saved this data, via the email address which is known to us.
Right to rectification
You will always have the right to have the data rectified that we process or that we are having processed and that relates or reduces to your person. You can make such a request to our contact person on privacy matters. You will receive a reply to your request within 30 days. If your request is complied with, we will send you a copy of all data and an overview of the processors that have this data mentioning the category in which we have saved this data, via the email address which is known to us.
Right to restriction of processing
You will always have the right to restrict the data that we process or that we are having processed and that relates or reduces to your person. You can make such a request to our contact person on privacy matters. You will receive a reply to your request within 30 days. If your request is complied with, we will send a confirmation that the data will no longer be processed until you raise the restriction, via the email address which is known to us.
Right to data portability
You will always have the right to have the data that we process or that we are having processed and that relates or reduces to your person processed by another party. You can make such a request to our contact person on privacy matters. You will receive a reply to your request within 30 days. If your request is complied with, we will send you copies of all data that we processed about you or that have been processed by other processors or third parties under our authority, via the email address which is known to us. In such a case, it is very likely that we will no longer be able to continue our services, since a safe linking of data files can no longer be guaranteed then.
Right to object and other rights
When the occasion arises, you have the right to object against the processing of your personal data by or by order of Norden design. If you raise an objection, we will discontinue the data processing immediately, pending the conclusion of your objection. If your objection is legitimate, we will put the copies of the data that we process or that we are having processed to your disposal and subsequently, discontinue the processing on a permanent basis.
In addition, you will have the right not to be submitted to automated individual decision-making or profiling. We do not process your data in such a way that this right would be applicable. If you are of the opinion that we do, please get in touch with our contact person on private matters.
Through our website, cookies are placed by the US company Google, as part of their ‘Analytics’ services. We use this service in order to keep track of and to receive reports on how visitors use the website. This processor is possibly committed to allow access to this data by virtue of applicable legislation and regulations. We have not given permission to Google to use the obtained ‘Analytics’ information for other Google services.
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1463 LP Noordbeemster
T +31 6 55958610
Contact person on privacy matters